Testing Site Representative: I need help to update the insurance of my patients. How can I do that?

If you are a Testing Site Representative and you would like to update patient insurance information, please follow the steps below:

1. Visit AvellinoCov2.com/results.
2. Login with your credentials.
3. Click on “Update Insurance” option.
   • If your testing site has insurance records that need to be updated, a banner will be show at the top of the website. It would say, "Immediate action required - Missing Insurance to be Updated".
4. You will see three views that are available to you.
   • Null/Invalid: The records in this view need to be updated.
   • Updated: The records in this view have been updated, no further actions need to be taken (you can still view and make edits if necessary).
   • Direct Bill/Med Part A: The records in this view will be billed directly to your testing site.
5. Click on the Null/Invalid tab. Scroll to the very right and click on "View Details".
6. You will be prompted to "Patient Insurance" page. You can update Primary Insurance Name, Insurance ID, and Secondary Insurance. You may also upload a picture of your insurance ID front and back side.
7. In the end, please click on the "update" button at the bottom of the screen. If you do not do this step, it will not save.