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Avellino Labs
Frequently Asked Questions (FAQ)
Patients

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How to access your ticket replies
Patient: I am being tested tomorrow. What should I know?
Patient: When can I expect to receive my result?
Patient: It has been over 72 hours. Where is my result?
Patient: I forgot my username and/or password. How can I receive this information?
Patient: I received an email/text that my results are ready, but I do not see them on my patient portal when I log in. How can I obtain my results?
Patient: What are your hours of operations for Customer Support?
Patient: I cannot update my information in the website. How can I get this fixed?
Patient: I am having trouble logging into my patient portal. How can I get this fixed?
Patient: Some functions on your website do not work. Who should I notify?

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Patient: How much is the test?

January 20, 2021 22:48
Updated

There is no cost to the you as the patient directly. All payments will be through the testing site or your insurance.

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