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  1. Avellino Labs
  2. Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

This FAQ is designed to answer some common frequently asked questions; however, we encourage you to also review our Terms of Use and Privacy Policy for our general terms and privacy practices.

Testing Site Representatives

  • Are you a new COVID testing site to Avellino? Welcome! Please check out these training documents.
  • How to access your ticket replies
  • Testing Site Representative: It has been over 72 hours. Where are my results?
  • Testing Site Representative: What are your hours of operations to drop off samples? How does Avellino receive our samples?
  • Testing Site Representative: What are your hours of operations for Customer Support?
  • Testing Site Representative: I would like to begin testing with Avellino at my site. How do I start this process?
See all 18 articles

Patients

  • How to access your ticket replies
  • Patient: I am being tested tomorrow. What should I know?
  • Patient: When can I expect to receive my result?
  • Patient: It has been over 72 hours. Where is my result?
  • Patient: I forgot my username and/or password. How can I receive this information?
  • Patient: I received an email/text that my results are ready, but I do not see them on my patient portal when I log in. How can I obtain my results?
See all 24 articles
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