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  1. Avellino Labs
  2. Frequently Asked Questions (FAQ)
  3. Testing Site Representatives

Testing Site Representatives

  • Are you a new COVID testing site to Avellino? Welcome! Please check out these training documents.
  • How to access your ticket replies
  • Testing Site Representative: It has been over 72 hours. Where are my results?
  • Testing Site Representative: What are your hours of operations to drop off samples? How does Avellino receive our samples?
  • Testing Site Representative: What are your hours of operations for Customer Support?
  • Testing Site Representative: I would like to begin testing with Avellino at my site. How do I start this process?
  • Testing Site Representative: I would like to place an order for additional kits. How can I do this?
  • Testing Site Representative: I am unable to locate results for past collections. What should I do?
  • Testing Site Representative: I forgot my username and/or password. How can I receive this information?
  • Testing Site Representative: I cannot enter data into the website. How can I get this fixed?
  • Testing Site Representative: How can I change a patient's record to accurately reflect their correct information?
  • Testing Site Representative: I need help to update the insurance of my patients. How can I do that?
  • Testing Site Representative: Some functions on your website do not work. Who should I notify?
  • Testing Site Representative: How can I print a maximum of 15 reports at once?
  • Testing Site Representative: How do I export all my results?
  • Testing Site Representative: I would like to talk to someone about our invoicing. Who can I talk to?
  • Testing Site Representative: I need an IRS Form W9. How do I obtain this?
  • Testing Site Representative: How can I contact Avellino?
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